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Privacy Policy

Your privacy matters to us. This policy explains how we handle your information.

Last updated: April 12, 2026

Introduction

AssociationMailer, a division of Forest Printing ("we," "us," or "our"), is committed to protecting the privacy of our website visitors and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at associationmailer.com or use our services.

Information We Collect

Information You Provide

We may collect information that you voluntarily provide to us when you:

  • Fill out a contact form or request a quote
  • Subscribe to our newsletter
  • Communicate with us via email, phone, or mail
  • Engage our print and mail services

This information may include your name, email address, phone number, mailing address, company or HOA name, and project details.

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • Browser type and version
  • Operating system
  • IP address
  • Pages visited and time spent on each page
  • Referring website URL
  • Date and time of your visit

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and fulfill your requests
  • Prepare and deliver quotes for our services
  • Process and complete print and mail orders
  • Send you relevant communications about our services
  • Improve our website and services
  • Comply with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described below:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business (e.g., email delivery services, payment processors).
  • Legal Requirements: We may disclose your information when required by law or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Third-Party Services

We use the following third-party services that may collect and process your information:

Google Analytics

We use Google Analytics to analyze website traffic and usage patterns. View Google's privacy policy at policies.google.com/privacy.

Microsoft Clarity (Session Recording)

We use Microsoft Clarity to understand how visitors interact with our website through session recordings and heatmaps. Clarity may record mouse movements, clicks, scrolls, and page content during your visit. Sensitive input fields are automatically masked. View Microsoft's privacy policy at privacy.microsoft.com.

Tawk.to (Live Chat)

We use Tawk.to to provide live chat support on our website. When you use our chat feature, Tawk.to may collect your name, email address, chat messages, IP address, browser information, and pages visited. Chat transcripts are retained for customer service purposes. View Tawk.to's privacy policy at tawk.to/privacy-policy.

Amazon SES (Email Delivery)

We use Amazon Simple Email Service (SES) to deliver quote requests and communications via email. View the AWS privacy policy at aws.amazon.com/privacy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. For more information, visit our Cookie Policy page.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data transmission
  • Secure file storage with access controls
  • Regular security assessments
  • Limited access to personal information by authorized personnel only

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Below are our specific retention periods by data category:

  • Quote requests and project specifications: Retained for up to 2 years after last contact
  • Customer order records: Retained for 7 years for tax and accounting purposes
  • Website analytics (Google Analytics): Retained for up to 26 months (Google Analytics default)
  • Session recordings (Microsoft Clarity): Retained for up to 30 days
  • Live chat transcripts (Tawk.to): Retained for up to 1 year for customer service improvement
  • Email communications: Retained for up to 3 years after last interaction

You may request early deletion of your data at any time by contacting us at info@forest-printing.com.

California Residents' Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information. This section describes your CCPA rights and explains how to exercise those rights.

Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information:

  • Identifiers: Name, email address, phone number, IP address
  • Commercial information: Quote requests, order history, project specifications
  • Internet or electronic network activity: Browsing history, search history, interactions with our website (including session recordings and heatmap data)
  • Professional or employment information: Company or HOA name (when provided)
  • Geolocation data: Approximate location derived from IP address

Your CCPA Rights

As a California resident, you have the right to:

  • Right to Know: Request that we disclose what personal information we have collected, used, disclosed, and sold about you in the preceding 12 months
  • Right to Delete: Request deletion of your personal information, subject to certain exceptions
  • Right to Correct: Request correction of inaccurate personal information
  • Right to Opt-Out: Opt-out of the sale or sharing of your personal information
  • Right to Limit Use: Limit the use and disclosure of sensitive personal information
  • Right to Non-Discrimination: Not receive discriminatory treatment for exercising your CCPA rights

How to Submit a Request

To exercise any of your CCPA rights, you may submit a verifiable consumer request by:

We will verify your identity before processing your request and respond within 45 days. You may also designate an authorized agent to make a request on your behalf.

Do Not Sell My Personal Information

AssociationMailer / Forest Printing does not sell your personal information. We have not sold personal information in the preceding 12 months and do not have plans to do so in the future.

We do share certain data with third-party service providers (as described in the "Third-Party Services" section above) strictly for the purpose of operating our website and delivering our services. These service providers are contractually prohibited from using your information for any purpose other than providing services to us.

If you have concerns about how your data is shared, or if you wish to submit a "Do Not Sell or Share My Personal Information" request, please contact us at info@forest-printing.com or call (949) 951-7000.

Your Privacy Rights

In addition to the California-specific rights described above, all users of our Site and services have the following rights:

  • Access and receive a copy of your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information (subject to legal requirements)
  • Opt-out of marketing communications
  • Withdraw consent for data processing where applicable
  • Request a portable copy of your data in a commonly used format

To exercise these rights, please contact us at info@forest-printing.com or call (949) 951-7000.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: